Respect trumps harmony—5 leadership lessons from the world’s toughest workplace

Leadership is an intrinsic part of everyone’s workplace, no matter the role you’re in. RACHAEL ROBERTSON led an expedition in Antarctica for a year and since her return has become an author, keynote speaker and leadership expert. Rachael’s leadership and teamwork skills were put to the test during her time in Antarctica and in this piece she shares crucial leadership lessons developed from her time there. These lessons are relevant to all of us and may be applicable in your team and early learning setting. Rachael presented a keynote presentation on leadership at the 2019 ECA National Conference in Hobart.

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The Antarctic winter is harsh—temperatures hover around –35 degrees Celsius, there are constant blizzards, months of darkness, and you can’t get in or out. Work becomes tedious and your sense of purpose is sapped by the knowledge that nothing will change until the re-supply ship arrives, a distant nine months away.

It sounds extreme. But the reality is every workplace has an Antarctic winter. Every business has a period of time where the work slows down and work is just work. There are no big, challenging projects on the horizon and capital expenditure slows to a trickle. In these times, more than ever, leaders must find ways to inspire their people and retain the best staff, ready for the inevitable up-swing.

In Antarctica I used five tools to keep my team, and myself, inspired and motivated through the long Antarctic winter.

1. No Triangles—the practice of only having direct conversations built respect within my team and resulted in very high performance. We had a simple rule: ‘I don’t speak to you about him/her and you don’t speak to me about him/her.’ No Triangles. Go directly to the source.

It’s a powerful tool that reduces conflict and clarifies accountability.

The practice of No Triangles also ensures your time as a leader is spent dealing with issues that matter, issues that will have the most impact on the organisation. Not burning up your energy handling personal disputes.

It also shuts down ‘answer shopping’—people who keep asking the same question, going over people’s heads, or around people, until they get the answer they want.

2. Manage your Bacon Wars—a major dispute over bacon threatened to shut down our Antarctic station: should the bacon be soft or crispy?

Every workplace has their Bacon Wars. They are seemingly small, irrelevant issues that grate on people, but build up over time until they become distractions and affect productivity. It may be dirty coffee cups; people who are consistently late for meetings; people playing on phones while someone is presenting…they appear to be small offences but in reality they are usually a symptom of a deeper issue.

Leaders must identify and probe their Bacon Wars. Find out what’s underneath and resolve it.

For us, it turned out the Bacon War was a manifestation of something deep and important: respect between two teams.

3. Find a reason to celebrate—recognise milestones and important moments. If you don’t have one readily apparent then create one. Find a reason. In Antarctica we celebrated big events but also the smaller successes such as a month without a power blackout, significant scientific data collection or a period of uninterrupted internet access with a fully functioning server.

Usually it was just a notice on the whiteboard in the dining hall but it was important to find the time to stop and celebrate. Why? Because these moments create momentum. They give a sense of progress, of moving forward and getting closer to our outcomes.

4. Peer support is gold—leadership can be a lonely road. As leaders we must retain a strong boundary between ourselves and our staff.

I had no one I could talk to about issues on our station, but I did have a peer at one of the other Australian stations. I could phone this Station Leader and explain what was going on with confidence that he would fully understand. He’d call me and I’d have the same empathy.

A colleague who understands the challenges of your role; someone you can relate to and can discuss options with, is something to foster, nurture and treasure.

5. Respect trumps harmony—my expedition team was the most diverse team I’ve ever worked with. I didn’t recruit them, I was handed them. We were from vastly different backgrounds, a mix of professional skills including scientists, engineers, IT, trades, pilots and weather specialists. The only generalist role was mine: Station Leader.

With such a mix of people, it was impractical to think we’d all get along with each other all the time. The interpersonal pressure was intense and privacy was scarce. It would be unreasonable to expect total harmony, so I didn’t. Instead, we aimed for respect. Simple, professional courtesy and respect.

I have grave concerns for any team that, explicitly or implicitly, strives just for harmony at the expense of productivity and respect. It’s dangerous for two main reasons. Firstly, dysfunctional behaviour still continues, it just goes underground so the illusion of harmony remains. Secondly, it stifles innovation. People are often too afraid to put up their hand and offer a different view or opinion because they don’t want to rock the harmony boat.

Instead of harmony, teams should aim for respect because ‘respect trumps harmony’, every time.

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Rachael Robertson

Rachael Robertson returned to Australia after 12 months in the Antarctic, where she successfully led the 58th Australian National Antarctic Research Expedition to Davis Station. She is the second woman to lead a team at the station, and also one of the youngest to have held this role. This unique role required her to be a leader 24 hours a day, every day of the year, as Antarctica is completely inaccessible during winter and, once the last ship leaves in February, no one can leave the base—under any circumstance (not even if you are dying)—until the ship returns in November. Rachael was responsible for all aspects of life at the station—from the safety and welfare of over 80 expeditioners in summer, to the delivery of the Australian Government’s $20 million science program. Prior to this, Rachael had held senior operational management roles, for 16 years, across a range of complex and challenging environments. She now works in the field of leadership development, sharing her varied experiences.

3 thoughts on “Respect trumps harmony—5 leadership lessons from the world’s toughest workplace”

    Sangeeta Rao says:

    Very interesting article, direct and clear thoughts,ideas and expression

    Sangeeta Rao says:

    Great article. harmony and productivity put in prospective

    Diane Ramesh says:

    very helpful informatons.

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