Teaching Children Skills to Peacefully Resolve Conflict

At the end of my son’s pre-school year, his teacher came up to have a chat.

“Larissa” she said “Normally, my assistant and I spend a lot of time in the cubby house sorting out squabbles between children. This year, we spent much less time dealing with fighting children. We discovered that your son was mediating the arguments. We watched him say things like “Do you have any ideas about how you both can be happy?” and then the children would get on and play”.

You could have knocked me down with a feather! At that time, my son was the only child of a single mother. I was a big fan of Parent Effectiveness Training (P.E.T.), and was attempting to use these gentle parenting skills with him, as often as possible. The skills included no-lose (win-win) conflict resolution.

This blog helps you develop the peace making capacities of children.

Resolving Conflict

Imagine two children fighting over a toy. The children are in a relationship with each other, and that relationship is not going so well. Our role is not to step in and judge (which inevitably involves ‘taking sides’), but to mediate, model and mentor.  (Of course, it is also to keep people physically and psychologically safe!)

Here is a step-by-step method of resolving disputes between children, based on the no-lose conflict resolution model taught in P.E.T.   The method is flexible – you’ll find you won’t put every step into practice every time there is an issue.  And sometimes it just won’t seem to work – your children may be overwhelmed, tired, or have needs that can’t be met at this point in time.  Persevere, and try again next time.

Who will benefit (age range and groups of children)

In my experience, the principles outlined below can be used with very young children through to adults. Siblings, young friends who visit your house, children in childcare and school can all benefit from this approach.  With pre or newly verbal children, you may need to speak on the younger child’s behalf, as part of the resolution.

The Model

  1. Explain to your children that you will be doing things differently when they fight.

Let children know in advance that when they fight, you will be guiding them on how to sort things out between them.  Explain that you won’t be deciding who’s right or wrong, but you will be helping them to hear each other, and that they will be responsible for solving their own dispute fairly.

  1. Set the physical stage:

Tip 1:  Separate the warring parties. 

Tip 2: Get down to their level.

Place yourself between the young people who are arguing.  Sit down with them.  If we stand, then our towering physical height will suggest ‘power over’. Children may continue to see us as the Judge, rather than the facilitator.

  1. Try a ‘solution book’.

A physical object such as a simple exercise book, renamed the ‘solution book’ (or even a smart phone or tablet) to write down or draw ideas, can take the focus away from the fight.

  1. Define the Problem.

Tip 1: Keep your voice calm

Tip 2: Remain neutral – don’t take sides

Tip 3: Only one person to talk at a time – no interruptions

Ask each child to explain their version of what happened, and why they are angry, sad or frustrated.  Start with the child who has been hurt, or seems the unhappiest.

  1. Adult ‘active listens’ to each child

After each child talks, reflect back both the feelings and the facts that you’ve heard the child say.  Be warned – they may clarify certain parts of the argument! At this stage, both children will probably be looking at you.

  1. Adult helps each child HEAR the other child

Tip 1: Ask each child to look at each other.

The disagreement is between the children.  By looking at each other, they then ‘own’ their relationship, and recognise that they are responsible for making the relationship work.

Tip 2: Ask each child to repeat back to the other child what they heard him or her say.

This is a VERY powerful step, and I think is the secret to resolving conflict.  Once a child feels acknowledged by the other child, much of the built-up feelings may dissipate (and the dispute may even dissolve).  They are then able to move into the next step, which involves thinking.

  1. Summarise the issue for each child.

Before moving into problem solving, I’ve found it useful to summarise the issues of both children.

  1. Invite children to come up with ideas to solve the problem.

Tip 1: Begin with an age appropriate invitation to brainstorm, such as “Do you have any ideas that would help you both be happy?”

Tip 2: Don’t evaluate ideas – allow all ideas to come out first.

Tip 3: Write down (or draw) the ideas.

Problem solving teaches children to be considerate of the needs of others, and themselves.  Preventing each child from evaluating the other’s ideas allows creativity and respect to flow.

  1. Evaluate, choose, then implement the solution.

These three steps usually tumble out quickly once the ideas have been discussed.

  1. Check the result

Coming back to see if the problem has been solved is essential.  You may discover that one person was not happy with the solution, or that the real reason for the conflict was not uncovered, and you can help them start the process again.

No-lose Conflict resolution – a skill for life.

If we can teach children how to respectfully resolve their own relationship conflicts, then we are gifting them with a skill for life.  They can transfer this skill to the playground; to playing with cousins and friends; to the workplace; to future relationships with their partners; and, importantly, to their relationship with their own children

Further reading:

For examples of no-lose conflict resolution with young children

Reasoning with a very young child: when parent and child are unhappy” gives real-life examples of problem solving with children. In addition, the original article from which this blog was taken – ‘Sorting Sibling Squabbles’ includes a step-by-step example..

Resource: About Conflict Resolution, Kidsmatter.

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Larissa Dann

Larissa is a parent who, many years ago, attended a parenting course. The skills and approach of that program influenced her life so profoundly that she became a parent educator. She is now an experienced instructor of Parent Effectiveness Training (P.E.T), having taught over 1000 people, including parents, teachers and practitioners. Larissa uses the skills everyday, endeavouring to ‘practice what she preaches’. She is an accredited P.E.T. facilitator, group leader, and counsellor. She feels privileged each time she teaches, as she observes the communication skills empower children, parents and carers in a relationship of respect. Larissa is now enjoying dabbling in the area of written reflections, otherwise known as blogs.

4 thoughts on “Teaching Children Skills to Peacefully Resolve Conflict”

    Su says:

    I very lucky to be mentored by the teaching leader in this Childcare centre.

    Linda says:

    What age would
    You start
    This process with the children?

    James Koval says:

    You can start with very young by modelling conflict resolving strategies talking about what you are doing when there is conflict even though the child doesn’t not have the emotional regulation skills to always manage this. There is an article at the bottom of the blog that gives examples with children as young as 2.
    http://www.parentskills.com.au/blog/reasoning-very-young-child-4-when-parent-and-child-are-unhappy

    More Resources:
    https://www.kidsmatter.edu.au/sites/default/files/public/KMEC2012-Getting-along.pdf
    https://www.kidsmatter.edu.au/sites/default/files/public/KMEC20102312-C2RP-Social-and-emotional-development.pdf

    veronica says:

    thank you for your teaching

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